Solutions: coaching and learning, real time reviews. HR assumes its support roles for staff and management.
“Rather than dwelling on workers’ shortcomings, managers are told to focus on goals, objectives, career development and strategies for improvement. Employees are evaluated on the basis of what they achieved against their goals, rather than how they compare to their peers. “
“At Adobe, HR relies on skip levels to ensure that such discussions are taking place… if you hold the leaders accountable, they are going to be holding their teams accountable and that’s what we’ve been seeing.”
(At Kelly Services) “HR reintroduced structure by making scripts and instructions available for both employees and managers on the My Career section of the company intranet.”